SmarterWX underpins the national Before You Dig Australia (BYDA) referral service, enabling hundreds of organisations to better manage underground risk, working with hundreds of asset owners and organisations to support millions of enquiry requests annually.
ISO 27001 certified
Secure, cloud-based architecture
Enterprise data and security compliant
Resolving the complexity of managing underground risk
The reality
The growing volume and complexity of excavation activity across Australia puts pressure on how underground asset information is managed. With more than 10,000 enquiries submitted every day, connecting governments, utilities, contractors, and the community, a single enquiry can result in responses from multiple asset owners. This often generates dozens of plans and safety documents that must be interpreted before work begins. In dense urban environments, this can extend to hundreds of documents per enquiry, increasing the burden on those responsible for safe excavation.
The solution
BYDA and the industry are actively evolving to address these challenges; moving beyond static, document-based workflows toward more digital, integrated approaches. Traditional workflows based on email and static PDFs are being enhanced with interactive maps and digital data to improve usability and decision-making. New approaches are focused on simplifying how information is accessed, reducing cognitive load on users, and improving the quality of decisions in the field.
Globally our industry is being challenged to make advancements and set new standards for integrating technology into damage prevention. SmarterWX is one of the tools helping us innovate and respond to member needs.
CEO, Before You Dig Australia
A connected approach to managing underground risk
SmarterWX extends the BYDA ecosystem with solutions that help organisations manage how underground asset information is accessed, shared, and applied across planning, operations, and delivery.
Locate
Enterprise control for BYDA enquiries centralised information management, shared visibility across teams, and map-based understanding of risk.
Automate
Changing how asset owners manage and respond to risk with automated referral responses, risk-based workflows that integrate with asset and GIS systems.