Keeping GIS ready when it matters most with Managed Services

Is your internal team spending too much time maintaining systems instead of delivering value? Hear how leading organisations use Managed Services for GIS to reduce their operational burden, improve resilience, and unlock strategic business growth. 

GIS are no longer just support tools, they are business-critical infrastructure. As GIS takes on a central role in operations, planning, and asset management, organisations face rising pressure to manage growing data volumes, complex security requirements, and rising platform expectations with limited resources. 

In this session, Esri Australia's Senior Manager of Enterprise Services, Shane Miles, explores how organisations are modernising their approach to GIS support. Moving beyond basic technical assistance, this webinar unpacks how Managed Services acts as a strategic enabler, taking the pressure off your internal teams so they can focus on delivering high-value innovation. 

Whether you're responsible for GIS operations, IT platforms, digital transformation, or enterprise technology strategy, you'll leave with practical ideas to help improve reliability, reduce risk, and unlock more value from your GIS investment.   

What you’ll learn

  • How to guarantee system readiness: The operational strategies required to keep your GIS environment resilient, secure, and online during critical business moments.
  • Ways to eliminate operational bottlenecks: How to safely offload complex maintenance and platform management to reduce risk and free up your internal resources.
  • Real-world resilience frameworks: The exact approaches leading Australian organisations use to scale their GIS capabilities and maintain performance under pressure.
  • How to balance control and innovation: Methods for modernising your enterprise technology and improving the user experience while retaining strict governance over your data.

Speaker

Shane Miles profile image
Shane Miles
Senior Manager, Managed Services
Esri Australia, Brisbane
Shane Miles is Senior Manager Managed Services.