A Viewer user type enables executive officers, managers and sales managers to securely view maps and apps built by their teams and shared through an ArcGIS Online or ArcGIS Enterprise organisation to make informed decisions and monitor performance.
As of June 2024, additional capabilities have been added to the Viewer user type as shown in the table below. Determine if this is the right user type for you first, then follow the steps here to activate it for your organisation.
| Before June 2024: Viewer | After June 2024: Viewer |
|---|---|
| View your team's private maps and apps | Monitor KPIs and status updates with dashboards |
| View maps, apps and content to make informed decisions quickly | |
| Inclusions: ArcGIS StoryMaps Briefings ArcGIS for Teams (part of ArcGIS for Microsoft 365) |
Included and add-on apps
The apps listed below are a sample of those included with the Viewer user type. For a full list, please refer to the inclusion matrix.
| ArcGIS Dashboards | ArcGIS Earth |
| ArcGIS Experience Builder | ArcGIS Field Maps |
| ArcGIS Hub Basic* | Enterprise sites** |
*Included with ArcGIS Online only | **Included with ArcGIS Enterprise only
Additional apps included with ArcGIS Online and ArcGIS Enterprise for this user type include ArcGIS Living Atlas of the World and ArcGIS Maps SDKs for Native Apps (Lite).
Additional apps with ArcGIS Enterprise extensions include ArcGIS Knowledge Studio.
Compare user types
| Viewer | Contributor | Mobile Worker | |
|---|---|---|---|
| Monitor dashboards | ✓ | ✓ | ✓ |
| Securely view maps, apps and content | ✓ | ✓ | ✓ |
| Leverage Microsoft and Autodesk integrations | ✓ | ✓ | |
| Explore and collaborate | ✓ | ✓ | |
| Mark up and annotate data | ✓ | ✓ | |
| Review and apply simple edits | ✓ | ✓ | |
| Share location | ✓ | ||
| Navigate routes online and offline | ✓ | ||
| Receive work assignments | ✓ | ||
| Collect and update data | ✓ | ||
| ArcGIS Online credits | 0 | 250 | 250 |
| Available with ArcGIS Enterprise extensions | |||
| View knowledge graphs | ✓ | ✓ | ✓ |
| Participate in field missions | ✓ | ✓ |