Th Esri Australia Customer Care Plan is designed to help you unlock the full value of your ArcGIS.
In addition to the freely available resources listed below, speak to our team about personalising your experience and accessing additional resources and engagement channels to help you take your GIS further.
Training
Licence management
Technical support & community
Blogs & webinars
Executive resources
Explore additional Esri Australia services
Tap into a world of technical expertise and in-depth knowledge to make the most of your GIS.
Advisory services
Developing strategies to align spatial solutions with business objectives.
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User Experience (UX/UI)
Designing intuitive UX/UI for out-of-the-box, hybrid, and fully custom solutions.
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Frequently Asked Questions (FAQs)
- Can I upgrade my current plan?
If you’re interested in accessing any additional support offerings, please contact your account manager to discuss your requirements and the options available to you.
- When does my Customer Care Plan expire and when it will be renewed?
The Customer Care Plan is valid for the duration of your licence. As you renew your licence, the Customer Care Plan will be renewed as well.
- We don’t have a dedicated GIS team in-house – will this be an issue?
No, you can outsource nearly every element of your GIS to Esri Australia — from design, development, deployment and ongoing applications management.
- Can an ArcGIS specialist be hired on a contract or short-term basis?
Yes, our Professional Services team is available for short-term or long-term projects, on a one-off or ongoing basis. Our consultants can work on-site in your offices, or remotely from our offices.