With a dedicated and experienced technical support team, Esri Australia is committed to providing support that ensures your business can run smoothly. The following support programs are designed to ensure you drive maximum value from your GIS investment.
Standard support
A comprehensive software maintenance package designed to help you derive maximum value from your Geographic Information System (GIS) investment.
- New software releases
- Service packs, patches and hotfixes
- Our extensive library of online services and resources
- Product documentation
- The global Esri knowledge base
Priority Support
A program to ensure successful product implementation with a focus on case escalation to lower overall application maintenance cost and reduces supportability efforts. Priority support includes Standard support benefits plus:
- Accelerated response times
- Priority support routing and case management
- Business hours support availability
- Access to The Esri Community and MyEsri
Premium Support
A program committed to supporting organisations developing, implementing, or supporting complex, mission-critical GIS deployments. Premium support includes Priority support benefits plus:
- A dedicated technical account team
- Priority support routing
- 24/7/365 Support availability
- Proactive reviews and information sharing
