Disaster Response Program

The program includes a complimentary six-month subscription for ArcGIS Online with ArcGIS Hub Basic, data and imagery, technical support as well as additional software and licences. 

If your organisation's GIS capacity is exceeded, and you need emergency support you can request access to the Disaster Response Program.

Once your DRP request is approved, you will receive an email notification of the approval, alongside details of the requested licences. The DRP licences and access are delivered via 2 emails, each containing a unique activation token for both My Esri and ArcGIS Online.

The DRP is delivered via 2 emails. Start by activating your My Esri account by linking it to your customer number in order to download the software. Instructions will be provided directly to you via email. After you have activated access to your My Esri account we recommend activating your ArcGIS Online subscription. If you require additional information and guidelines, please refer to the FAQs below.

My Esri is a platform to access software downloads. In the two emails received, one email contains a token that allows for you to create and activate a My Esri account. By creating a My Esri account you will be able to access software downloads for ArcMap (ArcGIS Desktop), ArcGIS Pro and the single use license code for ArcMap. Learn more about MyEsri.

Open the email that contains the My Esri activation link and at the Sign-in page choose to create a Public Account (which will become a full account once the activation is complete), or if you have an existing account sign in using your details.

To access software in My Esri, the next steps are to download the ArcGIS Desktop software, install and then authorise Desktop using your license code. Please review the ArcGIS Desktop 10.8 quick start guide and the ArcGIS Pro Quick start guide to check the system requirements before starting the installation.

ArcGIS Online is a web-based version of the ArcGIS program. In one of the emails you will receive, you will find an activation link to access ArcGIS Online. Help and related FAQs can be accessed here. This account will need to be activated in order to access all the available downloads and the associated license.

ArcGIS Pro uses a different licence model to ArcMap – the licence for ArcGIS Pro sits as a named user licence within the ArcGIS Online subscription and it must be activated, to allow you to use the ArcGIS Pro licence. For guidance on how to migrate from ArcMap to ArcGIS Pro, please go to the Migrating to ArcGIS Pro pages. 

To activate your ArcGIS Online subscription, you will need to click on the ArcGIS Online activation link provided when you received your order. Once you click on the link, you will be prompted to enter an existing username and password or to create an account. For more details on activating your ArcGIS Online subscription click here.

ArcGIS Pro uses a licence type called Named User. The credentials will be the same username and password used to activate your ArcGIS Online account.

Click My Organizations > Downloads and click on the ArcGIS Desktop 10.8 View Downloads button. Download the ArcGIS Desktop or ArcGIS Pro installation files. You can install both apps on the same machine at the same time.

Once the installation has downloaded to your machine, choose to run the installation. Full admin rights are required.

To authorise ArcGIS software, an Authorization Code is required. This code is normally emailed when you purchase the software, but if the email was not received or cannot be found, the Authorization Codes can be found in My Esri. For more information on the requirements, please visit the help page. 

Once you have authorised your software click on the ArcMap and/or ArcGIS Pro icon found via Start Menu > All Programs > ArcGIS folder. You can also find both ArcMap and ArcGIS Pro via the Search Menu. Right click on the correct icon and choose to pin the icon to your start menu or task bar or create a short cut to your Desktop.

ArcGIS Pro licences are managed through your ArcGIS Online subscription. After activating the ArcGIS Online subscription, you will need to allocate your ArcGIS Pro licence to your user name.

Step 1:
Once you are successfully logged into ArcGIS Online, click on the Organization option > Licenses and click on the Assign option to allocate the ArcGIS Pro licences.For further details on allocating your ArcGIS Pro licences please click here.
 

Step 2:
Activate the licence.
As indicated previously, licences for ArcGIS Pro are managed through ArcGIS Online. Before you can use ArcGIS Pro, you need to assign a software licence level and, optionally, any additional extensions. This is a once off assignment of licences. Once licences are assigned to a user, they will only need to sign into ArcGIS Online in ArcGIS Pro to access the software.

After you have installed ArcGIS Pro and assigned the licence in ArcGIS Online, you need to sign into the ArcGIS Pro app installed on your computer. You will need to sign with the ArcGIS Online credentials used to set up your account.

On your machine start ArcGIS Pro (Start Menu > All Programs > ArcGIS > ArcGIS Pro). If a Sign In dialogue box or prompt appears, provide the credentials associated with your ArcGIS Online account and click Sign In.

We recommend reviewing the ArcGIS Enterprise Installation and Deployment page as well as ArcGIS Enterprise Quick Start Guide for information on installing and configuring your organisation's base deployment and additional server roles.