Supporting disaster response with GIS

Esri’s Disaster Response Program (DRP) provides GIS technology and expertise to support response and relief efforts when an organisation's capacity is exceeded in times of crisis.

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What is the DRP?

Access your My Esri account

  • What is My Esri?

    My Esri is a platform to access software downloads. In the two emails received, one email contains a token that allows for you to create and activate a My Esri account. By creating a My Esri account you will be able to access software downloads for ArcMap (ArcGIS Desktop), ArcGIS Pro and the single use license code for ArcMap. Learn more about MyEsri.

  • How do I access My Esri?

    Open the email that contains the My Esri activation link and at the Sign-in page choose to create a Public Account (which will become a full account once the activation is complete), or if you have an existing account sign in using your details.

  • How do I access my software within My Esri?

    To access software in My Esri, the next steps are to download the ArcGIS Desktop software, install and then authorise Desktop using your license code. Please review the ArcGIS Desktop 10.8 quick start guide and the ArcGIS Pro Quick start guide to check the system requirements before starting the installation.

Activate your ArcGIS Online account

  • What is ArcGIS Online?

    ArcGIS Online is a web-based version of the ArcGIS program. In one of the emails you will receive, you will find an activation link to access ArcGIS Online. Help and related FAQs can be accessed here. This account will need to be activated in order to access all the available downloads and the associated license.

  • Why do I need an ArcGIS Online account?

    ArcGIS Pro uses a different licence model to ArcMap – the licence for ArcGIS Pro sits as a named user licence within the ArcGIS Online subscription and it must be activated, to allow you to use the ArcGIS Pro licence. For guidance on how to migrate from ArcMap to ArcGIS Pro, please go to the Migrating to ArcGIS Pro pages. 

  • How to activate my ArcGIS Online Account?

    To activate your ArcGIS Online subscription, you will need to click on the ArcGIS Online activation link provided when you received your order. Once you click on the link, you will be prompted to enter an existing username and password or to create an account. For more details on activating your ArcGIS Online subscription click here.

Licence your ArcGIS products

  • How to access ArcGIS Online and assign ArcGIS Pro licences?

    ArcGIS Pro uses a licence type called Named User. The credentials will be the same username and password used to activate your ArcGIS Online account.

  • How do I start the software download of ArcGIS Desktop?

    Click My Organizations > Downloads and click on the ArcGIS Desktop 10.8 View Downloads button. Download the ArcGIS Desktop or ArcGIS Pro installation files. You can install both apps on the same machine at the same time.

    Once the installation has downloaded to your machine, choose to run the installation. Full admin rights are required.

    How do I start the software download of ArcGIS Desktop?


  • How do I access my licences within ArcGIS Desktop?

    To authorise ArcGIS software, an Authorization Code is required. This code is normally emailed when you purchase the software, but if the email was not received or cannot be found, the Authorization Codes can be found in My Esri. For more information on the requirements, please visit the help page

  • How do I access ArcGIS Desktop within computer programs?

    Once you have authorised your software click on the ArcMap and/or ArcGIS Pro icon found via Start Menu > All Programs > ArcGIS folder. You can also find both ArcMap and ArcGIS Pro via the Search Menu. Right click on the correct icon and choose to pin the icon to your start menu or task bar or create a short cut to your Desktop.

  • How do I authorise ArcGIS Pro?

    ArcGIS Pro licences are managed through your ArcGIS Online subscription. After activating the ArcGIS Online subscription, you will need to allocate your ArcGIS Pro licence to your user name.

  • How do I assign my ArcGIS Pro licence?

    Step 1:

    Once you are successfully logged into ArcGIS Online, click on the Organization option > Licenses and click on the Assign option to allocate the ArcGIS Pro licences.For further details on allocating your ArcGIS Pro licences please click here.



    Step 2:

    Activate the licence.

    As indicated previously, licences for ArcGIS Pro are managed through ArcGIS Online. Before you can use ArcGIS Pro, you need to assign a software licence level and, optionally, any additional extensions. This is a once off assignment of licences. Once licences are assigned to a user, they will only need to sign into ArcGIS Online in ArcGIS Pro to access the software.



Set up your ArcGIS Platform

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