A national study and practitioner tool kit

To quote Andreas Pfeiffer: Forget the killer feature. Welcome to the age of the killer experience.

For today's public-facing organisations - whether in the private or public sector - consideration of users' concerns is not just a luxury, it is essential to delivering outcomes in the most efficient and cost-effective way.

The Australian governments' attitudes towards the application of user experience principles is a national study that explains the crucial challenges facing many government agencies. Based on research into extensive published information and in-depth one-on-one interviews across varied state and federal organisations, this report also provides a guide to building the business case for adopting user-centric thinking to the design and deployment of digital services.

The research outlines a framework for assessing the resources and capabilities of individual organisations and helps to contextualise "UX-maturity" from a national perspective.

Download the report now or find out more about Esri Australia's UX for GIS services.

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