Get started with your own Personal Use licence

To help you get the most from your ArcGIS Personal Use licence, we’ve collated a number of resources you may find useful. Firstly, we suggest watching the four minute video below which steps you through how to set up your licence.

Then, the Frequently Asked Questions will provide you with answers to the most common queries around activating your ArcGIS licence, setting up a My Esri account and other troubleshooting tips.

Finally, we have also recorded a series of audio tutorials to step you through some of the set-up processes.


  • Q. What is ArcGIS Personal Use?

    A. ArcGIS for Personal Use (previously ArcGIS for Home Use) makes world-leading Geographic Information System (GIS) technology available to everyone at a low cost – anywhere, any time, and on any supported device. Clients can follow the after purchase steps listed below to access and set up each product.

  • Q. What does an ArcGIS Personal Use license include?

    A. A Personal Use license includes:
    • ArcGIS Desktop Advanced (ArcInfo)
    ArcGIS Online
    ArcGIS Pro
    • ArcGIS 3D Analyst
    • ArcGIS Image Analyst
    • ArcGIS Data Interoperability
    • ArcGIS Data Reviewer
    • ArcGIS Geostatistical Analyst
    • ArcGIS Network Analyst
    • ArcGIS Publisher
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Tracking Analyst
    • ArcGIS Workflow Manager

    The ArcGIS Online account includes one named user license for the ArcGIS for Personal Use software suite and 100 service credits.

  • Q. How are the software and licenses delivered for ArcGIS Personal Use?

    A. ArcGIS Personal Use licenses are delivered via two emails, each containing a unique activation token for both My Esri and ArcGIS Online.

  • Q. What is ArcGIS Online?

    A. ArcGIS Online is a web-based version of the ArcGIS program. In one of the emails you will receive, you will find an activation link to access ArcGIS Online. Help and related FAQs can be accessed here. This account will need to be activated in order to access all the available downloads and the associated license.

  • Q. Why do I need an ArcGIS Online account?

    A. ArcGIS Pro uses a different license model to ArcMap – the license for ArcGIS Pro sits as a named user license within the ArcGIS Online subscription and it must be activated, to allow you to use the ArcGIS Pro license.

  • Q. How to activate my ArcGIS Online Account?

    A. To activate your ArcGIS Online subscription, you will need to click on the ArcGIS Online activation link provided when you received your order. Once you click on the link, you will be prompted to enter an existing username and password or to create an account. For more details on activating your ArcGIS Online subscription click here.


    Pro Login

  • Q. How to access ArcGIS Online and assign ArcGIS Pro licenses?

    A. ArcGIS Pro uses a license type called Named User. The credentials will be the same username and password used to activate your ArcGIS Online account.

  • Q. What is My Esri?

    A. My Esri is a platform to access software downloads. In the two emails received, one email contains a token that allows for you to create and activate a My Esri account. By creating a My Esri account you will be able to access software downloads for ArcMap (ArcGIS Desktop), ArcGIS Pro and the single use license code for ArcMap. Learn more about MyEsri here.

  • Q. How do I access My Esri?

    A. Open the email that contains the My Esri activation link and at the Sign-in page choose to create a Public Account (which will become a full account once the activation is complete), or if you have an existing account sign in using your details.

  • Q. How do I access my software within My Esri?

    A. To access software in My Esri, the next steps are to download the ArcGIS Desktop software, install and then authorise Desktop using your license code. Please review ArcGIS Desktop 10.6.1 quick start guide and the ArcGIS Pro Quick start guide to check the system requirements before starting the installation. This will allow you access to My Esri.

  • Q. How do I start the software download of ArcGIS Desktop?

    A. Click My Organizations>Downloads and click on the ArcGIS Desktop 10.6.1 View Downloads button. Download the ArcGIS Desktop or ArcGIS Pro installation files. You can install both apps on the same machine at the same time.

    Once the installation has downloaded to your machine, choose to run the installation. Full admin rights are required.


  • Q. How do I access my licenses within ArcGIS Desktop?

    A. Once you have signed in, navigate to My Organizations> Licensing> View Authorizations and your products will be updated to display your license as the ArcGIS for Personal Use (Previously listed as the Desktop Advanced core license and extensions).



    Note: Although you have ArcGIS Desktop Advanced and multiple extensions, only one license code will display. The license code that you have will automatically license ArcGIS Desktop Advanced and extensions. If you wish to access your account in the future just navigate to My Esri and log in with your Esri username and password that you have created.

  • Q. How do I authorise ArcGIS Desktop (ArcMap)?

    A. Once the software has installed you will need to authorise it. You can find instructions on Authorising your software here. The process includes opening the ArcGIS Administrator and an admin, choose the license option Advanced Single use and click on authorise.

  • Q. How do I access ArcGIS Desktop within computer programs?

    A. Once you have authorised your software click on the ArcMap and/or ArcGIS Pro icon found via Start Menu> All Programs> ArcGIS folder. You can also find both ArcMap and ArcGIS Pro via the Search Menu. Right click on the correct icon and choose to pin the icon to your start menu or task bar or create a short cut to your Desktop.

  • Q. How do I authorise ArcGIS Pro?

    A. ArcGIS Pro licenses are managed through your ArcGIS Online subscription. After activating the ArcGIS Online subscription, you will need to allocate your ArcGIS Pro license to your user name.

  • Q. How do I assign my ArcGIS Pro license?

    A. Step 1:
    Once you are successfully logged into ArcGIS Online, click on the Organization option > Licenses and click on the Assign option to allocate the ArcGIS Pro licenses.For further details on allocating your ArcGIS Pro licenses please click here.


    Step 2:
    Activate the license.
    As indicated previously, licenses for ArcGIS Pro are managed through ArcGIS Online. Before you can use ArcGIS Pro, you need to assign a software license level and, optionally, any additional extensions. This is a once off assignment of licenses. Once licenses are assigned to a user, they will only need to sign into ArcGIS Online in ArcGIS Pro to access the software.



  • Q. How do I use my ArcGIS Pro license after it's been assigned?

    A. After you have installed ArcGIS Pro and assigned the license in ArcGIS Online, you need to sign into the ArcGIS Pro app installed on your computer. You will need to sign with the ArcGIS Online credentials used to set up your account.

  • Q. How do I start ArcGIS Pro?

    A. On your machine start ArcGIS Pro (Start Menu> All Programs> ArcGIS> ArcGIS Pro). If a Sign In dialog box or prompt appears, provide the credentials associated with your ArcGIS Online account and click Sign In.

  • Q. Now that I've installed desktop, where do I go next?

    A. Online there are a variety of free courses to introduce users to the ArcGIS desktop suit. The following links provide a quick start in exploring Desktop functionality and collaborating with other users and Esri via GeoNet:



    GeoNet: Esri Community space:

    Free training courses:

    Instructor lead courses:

    ArcGIS Desktop
    ArcGIS Pro
    What is GeoNet?
    Get started with GeoNet
    Introduction resources
    Esri Training Catalog Esri Australia Training Courses

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