A managed service frees your organisation from the complexities of niche system management and maintenance, enabling your business to concentrate on harnessing the true power of spatial data for informed decisions.
Benefits
Access local ArcGIS and cloud experts
Reduce risk with an ISO 27001-certified vendor
Remove operational complexity
Predict your expenses with regular billing cycles
Secure your onshore data
Improve reliability and performance
Reduce the cost of managing complex solutions
Reduce time to value
Service inclusions and features
Esri Australia's Managed Service offering goes beyond access to cloud and security technologies. Free your staff's administrative burden to focus on your organisation's core competencies with in-built scalability, minimised risk, and the following:
- Flexibility and agility
- Cost savings and predictability
- Compliance and regulatory expertise: (ISO 27001)
- Access to cutting-edge technology: Automation, Kubernetes, AI-assisted incident resolution
- Extendable support times and monitoring
Access local experts in ITIL 4 aligned service desk to optimise your enterprise functionality, service request management, and incident and problem management.
Access free e-learning resources as part of the Managed Service offering. If you're interested in instructor-led training, we recommend the following courses, which can be added to your package:
Introduction to GIS using ArcGIS
ArcGIS Pro: Essential Workflows
Sharing Content to ArcGIS Enterprise
With Managed Services, you can add custom applications and get support for your deployment.
Ready to learn more about Managed Services? Contact us to explore your options.
Compare deployment patterns
| You Host, We Manage | We Host, We Manage | |
|---|---|---|
| Application | ||
| Service configuration, tuning, and health checks | ✓ | ✓ |
| Server configuration and management | ✓ | ✓ |
| Application configuration, security, and patching | ✓ | ✓ |
| Stopping/starting of services | ✓ | ✓ |
| Site mode management | ✓ | ✓ |
| Certificate and application for renewed licences | ✓ | ✓ |
| Backups | ✓ | ✓ |
| User management (roles, privileges, licence allocation) | ✓ | ✓ |
| Group management (creation, retirement, settings) | ✓ | ✓ |
| Portal website configuration (admin settings, gallery groups etc.) | ✓ | ✓ |
| Item admin (reassign ownership, sharing, general settings) | ✓ | ✓ |
| Geodatabase administration and management | ✓ | ✓ |
| Custom application management | ✓ | ✓ |
| Service | ||
| Monthly reporting and performance meetings | ✓ | ✓ |
| Dedicated service delivery manager | ✓ | ✓ |
| Annual account governance meeting | ✓ | ✓ |
| Service Desk support (extended hours) | ✓ | ✓ |
| Incident and problem management | ✓ | ✓ |
| Monitoring and event management | ✓ | ✓ |
| Service and validation testing | ✓ | ✓ |
| Release and deployment management | ✓ | ✓ |
| Data sovereignty | ||
| Hosted exclusively in Australia | ✓ | |
| Infrastructure | ||
| Hosting and managing of cloud infrastructure | ✓ | |
| Capacity and performance management | ✓ | |
| Provisioning/Decommissioning virtual machines and other resources | ✓ | |
| Operating system, and database licensing, and patching | ✓ | |
| Disaster Recovery | ✓ | |
| Network configuration | ✓ | |
| Logging, auditing, and monitoring | ✓ | |
| Security | ✓ | |
| Storage Management | ✓ | |
| Troubleshooting | ✓ |