Esri Australia appreciates the concerns held around the impacts of COVID-19 to business and the broader community. Our approach to issues of a similar nature is always to be considered and measured in our response. With this present challenge, we are closely monitoring the situation and will continue to follow the advice provided by the Australian Government's Chief Medical Officer – while exercising a heightened level of preparedness.

In terms of our business continuity planning, Esri Australia has systems, processes and resource pools in place to ensure there is no disruption to services – across both technical and general customer support.

Esri Australia leverages the redundant and distributed nature of cloud computing for all critical platforms, enabling services to be effectively delivered both remotely and in a decentralised manner. Our pool of skilled resources are located within and external to Australia – and if necessary, can be easily mobilised.

Importantly, Esri Australia's business continuity plan underpins all aspects of our operations. Our clients and partners can be confident that – regardless of what unfolds – our commitment to your priorities remains unwavering.

If you require further information or support, please feel free to contact your account manager directly, or alternatively send us a message and a member of the team will be in touch.

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