Support request

Submit a GIS support request

Esri Australia customers with current maintenance or paid subscriptions can log a GIS support request through My Esri.

This allows you to manage all your Esri software downloads and authorisations — as well as manage your support cases — from a single location.

Using My Esri to submit a GIS support request helps us get the right information from you and get the right person to help you out.

You can also call us on 1300 635 196 or submit your support request via email using