Service credits overview

Your annual ArcGIS Online subscription comes with a set amount of service credits, and you can always get more if you need them. You can use service credits in exchange for storage, analytics, demographics and lifestyle maps.

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What does not require service credits?

Most of what you do with ArcGIS Online does not require service credits, for example:

  • Accessing the data you store in ArcGIS Online in apps.
  • Using ArcGIS Online foundation maps and data (basemaps, Landsat imagery, landscape layers, live traffic, and other live feeds).
  • Exporting data stored in ArcGIS Online.
  • Performing single address or place search.
  • Leveraging your own ArcGIS for Server capabilities to host and publish map services.

How many service credits do you need?

The chart below shows how many service credits you will need depending on the services you plan to use.

Capability Example of where used Credits used
Feature storage, excluding feature attachments, feature collections, and features associated with location tracking Store a hosted feature layer 2.4 credits per 10 MB stored per month, calculated hourly
Storage of all content, excluding hosted feature layers Store attachments in a hosted feature layer
Store published vector tile layers from ArcGIS Pro
Store scene layer packages from ArcGIS Pro
1.2 credits per 1 GB stored per month
Geocoding Match addresses when publishing spreadsheets (such as CSV or Excel files) as hosted feature layers using ArcGIS World Geocoding Service or a view of this locator 40 credits per 1,000 geocodes
Service Areas Create Drive-Time Areas 0.5 credits per drive-time
Closest Facility Routes Find Nearest 0.5 credits per closest facilities route
Multi-Vehicle Routes Plan Routes 1 credit per vehicle route
GeoEnrichment Enrich Layer 10 credits per 1,000 attributes (data variables multiplied by total feature records)
Simple Routes Directions, Connect Origins to Destinations 0.005 credits per simple route
Optimised Routes Directions with Optimise order 0.5 credits per optimised route
Location-Allocation Choose Best Facilities 0.1 credit per allocated demand point
Origin Destination Cost Matrix Generate Origin Destination Cost Matrix in ArcGIS Pro and ArcMap 0.0005 credits per input origin and destination pair
Spatial Analysis Aggregate Points
Join Features
1 credit per 1,000 features (queried for Find Existing Locations and Derive New Locations)
Note: Join Features does not consume credits if you choose the option to create results as a hosted feature layer view.
Business Search Search businesses and facilities in Business Analyst Web App 10 credits per 1,000 records
Demographic Maps and Layers Pan Living Atlas Tapestry layer in map1,000 views 10 credits per 1,000 map requests (pan, zoom, and identify)
Infographics View infographic in ArcGIS Maps for Office 10 credits per 1,000 views
Feature Reports Generate feature reports in Survey123 for ArcGIS 2.5 credits per report
Reports Run reports in Business Analyst Web App 10 credits per report
Tile Generation Build tile cache with ArcGIS Online 1 credit per 10,000 tiles generated
Scene Layer Generation From Features Publish hosted scene layers from hosted feature layers 1 credit per 1,000 textured multipatch features
1 credit per 5,000 untextured multipatch features or point features

To find out more about ArcGIS Online service credits, email us or call 1800 870 750 to speak to a specialist consultant.

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