Claims management

A responsive claims management solution to ensure customer retention and loyalty

Responsive claims management is only possible when you understand where risks will happen, and how policyholders will be affected – before an emergency situation occurs.

This need for greater location intelligence has seen some of the world’s largest insurance providers introduce advanced location-based analytics into their operations. Here’s why you need to follow their lead.

The technology allows you to monitor where customers are before, during and after an event, enabling you to proactively communicate with those impacted, and exceed service expectations.

It also provides you with the ability to:

  • Leverage real-time weather feeds to map and predict risk exposure
  • Accurately prioritise and dispatch resources based on the severity of damage
  • Expedite the claims process through early detection
  • Detect fraud by better understanding the ‘where’ in claims data
To learn more about responsive claims management with location-based analytics, call an Esri Australia insurance specialist on 1300 635 196.

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