The five key types of ArcGIS users

User types are a combination of identity, capabilities and apps that align with the needs of typical members in an organisation.

They are the building blocks of ArcGIS Online subscriptions and allow you to match team members with the capabilities and apps they need to complete their work.

To help you identify the right products and GIS capabilities you need - and to simplify the licensing process - we've summarised the five different user types here.

The new user types are assigned included apps - licenses that come as part of the user type and cannot be reassigned to other members of the organisation.

If a user needs access to apps that aren’t included with a user type, such as Insights for ArcGIS, these apps can be assigned to a member’s identity as add-on apps, providing additional flexibility to organisations that need it. Add-on apps can be re-assigned to other members.

Compare user types


There are often several creators within an organisation, each requiring different privileges, depending on their role. They gather and edit data and develop maps to share internally or with the public.

Creator banner


A viewer wants to be able to see the team’s private maps and gather information quickly to answer important questions. They are not interested in creating GIS products or services – rather they just want to work smarter and achieve greater results.

Viewer bg banner

Included apps:

Suited for:

  • CEOs, executives, marketing professionals

Field Worker

A field worker needs to be able to manage field assignments and collect and edit data. Accordingly, they have the ability to edit existing datasets through field apps.

Field worker bg banner

Compatible add-on app:

Suited for:

  • Field workers, surveyors


In charge of ensuring the accuracy of content in any of the essential apps, editors have the ability to review and change existing data and create new data that helps meet the needs of the business.

Editor bg banner

Included apps:

Suited for:

  • Asset performance manager

GIS Professional

GIS Professionals are a trusted source of information within an organisation - responsible for maintaining the integrity of the organisation's maps and data so digital assets can be used with confidence by decision-makers.

They perform advanced geospatial analysis, visualisation and mapping and develop detailed, layered maps to support the decision-making process.

GIS professional bg banner

Suited for:

  • GIS managers
  • Compliance officers
  • Information analysts
  • Spatial data specialists
  • Cartographers

Compare User Types

  Viewer Editor Field Worker Creator GIS Professional
View your team's private maps and apps Tick Tick Tick Tick Tick
Use ArcGIS Essential Apps Tick Tick Tick Tick Tick
Edit data   Tick Tick Tick Tick
Use Field Apps Bundle   Optional Tick Tick Tick
Use Office Apps Bundle       Tick Tick
Create maps and apps       Tick Tick
Administer subscription       Tick Tick
Use ArcGIS Pro       Optional Tick


Included Apps


Essential Apps Bundle

Esri Story Maps

Combine maps and media to tell compelling stories that inform and inspire.

Operations Dashboard for ArcGIS

Use dynamic dashboards to monitor people, assets, and events in real time.

Map Viewer

Create and configure 2D maps, explore data, and perform analysis.

Web AppBuilder for ArcGIS

Build custom web apps to showcase your maps; no coding required.

Configurable Apps

Share your map in interactive web apps that are built for your target audience.

Scene Viewer

View, create, and share 3D maps in your browser.


Field Apps Bundle

Collector for ArcGIS

Easily capture and update asset data in the field, even when disconnected.

Workforce for ArcGIS

Achieve better coordination and teamwork in your field workforce.

Survey123 for ArcGIS

Create, share, and analyse surveys in three easy steps.


Office Apps Bundle

ArcGIS Maps for Office

Visualise and analyse Excel data using maps. Enrich your presentations with the maps.

ArcGIS Maps for SharePoint

Visualise, organise, and interact with your SharePoint data using maps for better insights.


ArcGIS Pro

ArcGIS Pro

Build beautiful maps in 2D and 3D and perform robust geospatial analysis.

Apps that can be added to your subscription

Navigator for ArcGIS

ArcGIS Business Analyst

ArcGIS Insights

Drone2Map for ArcGIS

ArcGIS Maps for Adobe Creative Cloud

If you'd like to discuss your product and licensing needs in more detail, call 1800 870 750 and ask to speak with an ArcGIS technical specialist.

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